GDPR

The information provided on this GDPR page does not constitute legal advice. If you have specific questions or require guidance on GDPR compliance, we strongly recommend consulting a qualified data protection or privacy law specialist. Compliance with data protection regulations is a complex and evolving area, so professional legal advice is advisable to ensure you meet all applicable requirements.

At NowButtons we collect minimal data. Our company is located in the Netherlands (EU) and our services are offered in compliance with the European GDPR (General Data Protection Regulation).

What data do we collect?

When signing up for the free version of NowButtons the following data is collected:

• Email address
• Domain name

When upgrading to a paid plan the following data is collected:

• Name
• Email address
• Domain name
• Country
• Billing address
• Company Name (if purchased as a business)
• VAT number (if applicable)

When using Live Chat by NowButtons we will also collect:

• Chat end-user (person starting a chat conversation) name and email address
• Chat conversation messages

You may voluntarily share information with us, for example, when requesting help via our support channels. We do not intentionally collect data at other times.

How will we use your data?

The above mentioned data will be used for the following purposes:

• Deliver our service to you
• Manage your account
• Investigating outages or bugs within our product
• Providing support if requested by the account owner
• Email updates concerning your account for example: your renewal date, new product launches.
• Manage opt-ins for our email newsletter/special deals

We use the folling 3rd party services

NowButtons only works with trusted third party companies. We ensure that no unnecessary data is shared with these third parties, and we only work with companies with a strong commitment to privacy. We do not share any personal data with third parties. Billing information is fully processed by Stripe, and your payment details are not visible to us.

• Stripe: We process all payments through the Stripe platform. In order to become a paying customer, you will need to provide billing details, and a VAT number and company name if you are a business.
• Tally Forms: We use Tally Forms to gather user feedback and support queries. Information you enter into Tally Forms will be shared with us, Tally remains the data processor.
• Google: Our support tickets are fed into our Google Workspace accounts. Information you share with support will be shared with us, Google is the processor. Your NowButtons account is hosted on the Google Cloud Platform. Data you enter there will be hosted on the GCP platform (for example: the phone number you want your users to call).
• Brevo (previously Sendinblue): Our transactional email and newsletter service provider. Brevo stores your email address and domain name to send communication related to your account and domain(s). When using Live Chat information of unanswered chats will be send to you that includes the name, email address and first message of the chat end-user (person starting a chat conversation).
• DigitalOcean: DigitalOcean is used for storing account email, domain names and chat data. Chat data includes end-user name and email and chat messages.
• Cloudflare: We are using Cloudflare as our content delivery network (CDN) to provide super fast load times for users all around the world. Data stored with Cloudflare includes domain names and button action values (the contact details you use in your buttons).
• Ably: For our live chat service we use Ably as our WebSocket-as-a-Service. All chat messages pass through their services. Ably deletes all messages after 2 minutes.
• e‑Boekhouden.nl: e‑Boekhouden.nl is (cloudbased) accounting software. All financial transactions are administrered and stored here to comply with tax regulations. Data stored here includes Company and/or user name, email address, billing addresses and tax information.
• Sentry: Sentry is used for our error logging. When an error occurs, it is logged including IP, account email, and domain name.

Using Live Chat by NowButtons

Data Processor

When you use our Live Chat service, you are the data controller under the EU General Data Protection Regulation (GDPR). When your clients engage with you through our Live Chat platform, we act as a data processor, processing the personal data of your end-user clients on your behalf.

As the data controller, you determine the purposes and means of processing the personal data of your own clients. Our role as the service provider is to offer the technical platform and functionality to enable you to chat with and store data about your clients. We do not have an independent purpose for collecting or using this data.

Please consult our Privacy Policy to understand the personal data we collect, retain and transfer, as well as your data protection rights.

If you require a Data Processing Agreement (DPA), please email us at [email protected]. Be aware that we do not negotiate or sign customized DPAs. The DPA is provided in the English language. However, if you require a translated version of the DPA in an alternative language, the cost for retaining a professional translator to localize the contract will be your responsibility. Please note that if any discussion or dispute ever arises regarding the legal interpretation of the DPA, the original English version shall take precedence.

Data Deletion

We hope you find ongoing value in using the NowButtons services. However, if you decide to discontinue our services, you can delete your data and request the removal of your account.

To delete your data, simply log into your account on app.nowbuttons.com or through your WordPress app, and remove all data you have entered. After that, you can email us at [email protected] to request the purge of your account including all remaining account data. We commit to deleting this data within 14 business days of receiving your request, unless we are legally required to retain some information (e.g. for tax purposes).