Privacy Policy

Updated: 25/11/2024

Introduction

Welcome to StudioStacks B.V. ("Company", "we", "our", "us"), also trading as Call Now Button and NowButtons. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites nowbuttons.com and callnowbutton.com, use our services, or interact with us in any other way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer, Jerry Rietveld, at [email protected] or by mail at:

StudioStacks B.V.
Dr Huber Noodtstraat 84 E
7001 DZ Doetinchem
The Netherlands

Information We Collect

We may collect and process the following types of information:

Personal Identification Information:

• Name
• Email address
• Phone number
• Country
• Business name (if applicable)

Usage Data:

• IP address
• Browser type and version
• Operating system
• Date and time of access
• Pages visited and actions taken on the website
• Referring website addresses
• Interaction data with our emails and services

Transaction Data:

• Payment information
• Purchase history
• Billing details

We do not collect sensitive personal data unless explicitly necessary and with your consent.

How We Collect Information

We collect information directly from you when you:

• Register for an account
• Use our services
• Contact customer support
• Subscribe to our newsletter
• Participate in surveys or marketing activities

We also collect information automatically through:

• Cookies and tracking technologies, such as web beacons and pixels
• Server logs

How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To provide, operate, and maintain our services.
• Account Management: To manage user accounts and provide customer support.
• Communication: To communicate with you about updates, offers, and other relevant information. And to send you service-related emails, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• Marketing: To send promotional materials and newsletters (with your consent). And to provide you with information about other goods and services we offer that are similar to those that you have already purchased or inquired about.
• Analytics: To analyze usage patterns and improve our services. And to conduct research and perform analytics to improve our website, services, and marketing efforts.
• Legal Compliance: To comply with legal obligations including the General Data Protection Regulation (GDPR) for European users. To protect our rights and the rights of our users. And to enforce our terms of service, agreements, and policies.
• Legitimate Interests: To understand and improve our business and customer relationships, as well as detect, prevent, and address fraud, security, or technical issues. Also to pursue our legitimate interests in operating our services and business effectively, provided that these interests are not overridden by your rights and interests.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent: We rely on your consent to process your personal data for specific purposes such as sending marketing communications and newsletters. You can withdraw your consent at any time by contacting us or using the unsubscribe link in our communications.
• Contractual Necessity: We process your personal data to fulfill our contractual obligations to you. This includes providing our services, managing your account, and supporting you.
• Legal obligations: We process your personal data to comply with legal obligations under applicable laws, including the General Data Protection Regulation (GDPR) for European users.

Sharing Your Information

We may share your information with:

• Service Providers and Partners: To assist in providing our services.
• Legal and Regulatory Authorities: When required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

International Data Transfers

We may transfer your personal data to countries outside of your jurisdiction. When we do so, we ensure that appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses or Privacy Shield certifications.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request restriction of processing under certain conditions.
• Right to Data Portability: You can request the transfer of your data to another organization.
• Right to Object: You can object to the processing of your personal data.
• Right to Withdraw Consent: You can withdraw your consent at any time.

Exercising Your Rights

To exercise your rights, please contact us at [email protected]. We will respond to your request within the legally required timeframe.

Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and to prevent unauthorized access, disclosure, alteration, or destruction of your information. Our security practices include:

• Encryption: We use advanced encryption techniques, such as SSL/TLS, to protect data transmitted over the internet.
• Firewalls: Our systems are protected by robust firewalls that prevent unauthorized access to our network.
• Access Controls: We implement strict access control measures to ensure that only authorized personnel have access to your data. This includes multi-factor authentication and role-based access controls.
• Data Minimization: We only collect the data that is necessary for the purposes outlined in our privacy policy. We regularly review our data collection practices to ensure compliance with the principle of data minimization.

Despite our best efforts, no security measure is completely foolproof. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a security breach, we will take appropriate steps to mitigate the impact and notify affected individuals and authorities as required by law.

We encourage you to take additional steps to protect your personal information, such as choosing strong passwords, keeping your passwords confidential, and logging out of your account after use.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Specific retention periods are determined based on the type of data and the purpose of its collection.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]

StudioStacks B.V.
Dr Huber Noodtstraat 84 E, 7001 DZ Doetinchem, The Netherlands
[email protected]

Cookie Policy

When you visit our websites, domains and/or products (“Websites”), your data is collected and stored using cookies. In this Cookie Policy you can read which information is collected and what it is used for ("Cookie Policy"). In addition, we provide an explanation of what you can do if you want to change your cookie preferences.

What are cookies?

Cookies are small files that are stored on the hard disk of your computer or smartphone during a visit to the Websites via your browser. Cookies have various functions such as:

• Remembering the login name or settings;
• Your preferences are stored so that you only have to enter this once;
• Tracking surfing behavior so we can optimize the Websites for visitors;
• Content and advertisements can be tailored to your area of interest;

The use of cookies is safe and cookies are never used to retrieve any sensitive personal information such as passwords. The law states that we can store cookies on your device if they are strictly necessary for the operation of these Websites. For all other types of cookies we ask for your permission.

Different types of cookies

Functional

This enables Websites to remember which choices you made during a website visit. These cookies are used, for example, to store preferences such as text size and font. These cookies are necessary for the Website to work properly and therefore these cookies are stored by default.

Analytical

These cookies collect information about visitor behavior on Websites, for example which pages you visit frequently. Based on this data, Websites and their navigation can be optimized. These cookies are also used to keep track of how you ended up on a website.

Marketing

These cookies follow a user for a longer period of time across various Websites and are able to build up a profile. This allows a visitor to be segmented for specific interest. These cookies are often used to advertise online in a more targeted way. An advertisement network places a cookie on the computer or smartphone of the visitor via a third-party site. This cookie can be read by the network on the Website located in this advertisement network.

Which cookies are used?

Cookie	Vendor	Description	Type
__stripe_sid, __stripe_mid	Stripe	Cookie set by Stripe for fraud prevention	Functional
SESSION	NowButtons	Session cookie required for authentication and account identification	Functional
_gat_gtag_UA_31510103_2, _gid, _ga	Google	Tracking of website usage, pageviews, visits, etc. Data is collected to improve the user experience.	Analytical